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Job Detail

Details on the nature of job, and what the company is expecting from you. If you feel that you are the right person for this job. Go ahead and APPLY.

Customer Service Associate (Retail/Service)

Job ID : OPM-1021

Salary $16-18/hour
Employment Type Permanent

The Company

These positions are with multiple clients engaged in Retail, Hospitality and Service Industry based out of Lower Mainland.


Job Role

  • Attend and follow up with customers on telephonic orders promptly and effectively on telephone or emails 
  • Understand Customer requirements in detail
  • Initiate and processes all order received from Customers
  • Proactively recommending alternate solutions to Customers at the time of accepting orders
  • Develop and recommend solutions to customer issues and challenges with an ability to troubleshoot independently
  • Closely work with the team to manage Customer priorities - notifying them of any special orders arrival or follow-up on any past, present or future orders ensuring higher level of customer success and satisfaction
  • Manage the Customer expectations at the time of order deliveries and collection of payment

Essential Experience

  • High School or equivalent
  • Ability to work well within a team, multitask, analytical and problem solving skills are a big asset 
  • Ability to communicate effectively, both verbally and in writing
  • Strong business acumen with a professional approach at all times
  • Marketing skill is a PLUS
  • Working knowledge of POS machine, MS Office - WORD & EXCEL, personal computer, printer, calculator, copier, and facsimile machine etc


Apply Now

Project Holder

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Our Office

OpenMind Management Consultancy Inc.
Surrey BC, V3T 0G6
CANADA

Phone : (778) 636-6411

Client’s enquiries : info@open-mind.ca
Candidate’s enquiries: careers@open-mind.ca